We are really sorry that we didn’t live up to your expectations on this occasion. Thanks for taking the time to give us some feedback, we listen carefully to these messages and be assured that we will take the necessary action. If you’ve left us your contact details, we’ll be in touch shortly to talk some more. In the meantime, if you want or need to get in touch sooner please reach out to us on 0203 3971981 or email us at firstname.lastname@example.org.
Thanks, and sorry once again.